Refund

[Krishang]

I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund

[J_PM]

@Krishang 

If your eSIM is not compatible with your device, check here https://publicmobile.ca/en/on/pick-up-SIM for locations near you to purchase a physical SIM. After you set up your new SIM, you can submit your receipt for a refund by reaching out to our Customer Support Team.

[BKNS27]

@Krishang 

Did you go to your email and scan the QR code in the email welcoming you to PM?

[Bigjay83]

@Krishang You will need to either open a Support Ticket or Private Message @CS_Agent through the community site for assistance with your request. 

[CharlieWhisky · Accepted solution]

You can reach customer assistance by private message with this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437