I have brought many new customers to PM with no issues but the last referral on Thursday May 19, 2022 was a disaster! My friend DID NOT receive his promised $10 discount and I DID NOT receive any rewards or any text communications from PM after their account was initialized.
Before I contact an Administrator is there any answers as to why or anyone else having similar problems?
Solved! Go to Solution.
AND further to above PM sends my wife an email offering:
Refer-a-friend so you and your friend can save $25. For a limited time, we will give you a $5 credit every 30 days for up to five months as long as you and your friend stays with us. Make sure your friend uses your unique referral code before June 6, 2022.
Great timing Eh!
Thems how she rolls with the bonus referral credit....Im in the same boat.
As far as the original referral goes....the text is received depending on the time of activation at 2pm eastern the next day. It appears the referral code glitch is back after a a couple of months of no one reporting it. But starting late last summer despite the correct referral code being entered at activation it fails to register on the account and thus no new referral reward shows up in your referrals column in your rewards account and no $10 bonus credit in your friends account.
Have your friend contact customer support with the correct referral code and associated phone number to ensure it's the correct😉one and ask the CSA to enter it on the account.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
Most of these are the result of a typo. Copy and pasting is the best way to avoid that bc they didn't plan ahead and see that having O's and 0s and similar number combos may be an issue. I think it used to just be putting in the phone number of the person who referred you which made it a little easier, but I guess you play the hand your dealt