12-23-2021 12:41 PM - edited 01-04-2022 04:46 AM
I referred a friend and they signed up on Sunday. I have not seen any indication that I am getting any rewards.
When will I see the rewards.
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12-28-2021 05:22 PM - edited 12-28-2021 05:24 PM
@evamp wrote:I referred a friend and they signed up on Sunday. I have not seen any indication that I am getting any rewards.
When will I see the rewards.
You will see the $1 refer-a-friend reward in the upcoming payment. It will be deducted from the base cost before taxes along with your other rewards. You will also see it being shown in three different places in "My Account", in "My Rewards", "Transactions" and "Rewards" (under "Plan and Add-on" ) for every month that your friend stays with Public Mobile. That is why that reward is only added in the next billing and not right away.
12-23-2021 12:49 PM
First check your account. If your friend correctly applied referral code you should see:
Click on My Rewards, expand ‘Total Rewards earned’.
If you do not see your friend's last four phone's number digits, something did not work as it should.
Confirm your referral code with the friend (typos are possible: 0 and O, 1 and l, etc.) and if everything looks right on your side contact CSA to help you out.
12-23-2021 12:48 PM
your friend need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.
them can check it or Add for it.
Here’s How To Contact Customer Support Agent by Submit a Ticket,
Good Luck..
12-23-2021 12:46 PM
Hi @evamp For missing friend referral reward, Please ask your friend to open ticket using chatbot:, https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
12-23-2021 12:45 PM - edited 12-23-2021 12:46 PM
@evamp wrote:I referred a friend and they signed up on Sunday. I have not seen any indication that I am getting any rewards.
When will I see the rewards.
@evamp did they activate the SIM card on Sunday? If they used your referral code correctly, you should see the $1 listed in your Overview section pretty quickly.
Select the My Rewards button, then hit the arrow pointing to the right. It will then point down and you should see the last 4 digits of their number listed:
Do you know if your friend received their $10 in their account?
If neither of you received the rewards, your friend is going to have to be the one to submit a ticket to provide CSA your referral code and explain it was not entered correctly.
Two ways to contact CSA:
1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-23-2021 12:44 PM
@evamp did you friend get a $10 bonus ? Ask him/her to check first
Either way, you will have to ask your friend to open a ticket with PM and they will help without problem.
12-23-2021 12:44 PM - edited 12-23-2021 12:45 PM
If they used your code. You should see a dollar under your my rewards section next to refer a friend. Your friends$10 should be credited within 72 hours of activation. As for the bonus credit of $30. It's $5 per month which will be credited starting first $5 first week of January as per terms and conditions of said promotion.
12-23-2021 12:44 PM - edited 12-23-2021 01:00 PM
If their account is active then you should have received the referral award. Log into your account and under awards you should see the last four numbers of their phone number. Have your friend contact a CSA.
Here’s when and how to contact our Customer Support Agents: