05-27-2023 11:36 PM
Signed up under refer a friend but didn’t enter their code. How do I enter it now? Also although I have been signed up for 3 days my account has not been activated?
Solved! Go to Solution.
06-27-2023 01:02 PM
How do I add the code number for refer a friend
05-27-2023 11:45 PM
@2Darla wrote:Signed up under refer a friend but didn’t enter their code. How do I enter it now? Also although I have been signed up for 3 days my account has not been activated?
The code is should be entered during actvation. There are no guarantees, but to ask a customer support agent, oepn a ticket through the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
While you're discussing that with the customer support agent, the activation status can be discussed as well.
05-27-2023 11:44 PM - edited 05-27-2023 11:45 PM
You will need to contact a CS_Agent and explain that it was an honest mistake that you missed entering the referral code.
CS_Agent private messaging:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-27-2023 11:43 PM
I’m guessing your activation wasn’t completed. Submit a ticket with a CS representative to have them look into your account.