Updated on June 8, 2018
The Refer a Friend Reward
How does it work?
It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.
How do I refer a friend?
When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:
Who Can Earn Rewards?
To be eligible to earn Rewards, you must have:
1. A Rewards-eligible plan:
2. An active account:
Considerations for Rewards-ineligible Customers
Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:
How many Rewards can I earn?
You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.
Here’s an example of how you could get your plan down to $0:
You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!
When are Rewards applied to my account?
Here are some things you should keep in mind about our Rewards program:
How do I know when I've earned Rewards?
Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.
Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:
Below is an example of what the ‘My Rewards’ section looks like, for the same account:
Other Reward Rules
I have the same issue. I received a message saying i was receiving the $10.00 credit but it never showed up on my account and I never received it. What do I do now?
It could take up to 72 hours for the credit to appear in your account. If it's been past that time contact a moderator to look into it.
Can I retroactively use a referral? I signed up today, and finally a friend sent me her referral code? is there any way for her to still get her $1/mo, and me get my $10?
The terms of the referral program do indicate that this needs to be done at the time of activivation. You can certainly ask Public Mobile to apply it for you, but please note that there is no gurantee when it comes to this matter. Open a ticket with the moderators by going to https://publicmobile.ca.ada.support/chat/ and typing in "rep".