cancel
Showing results for 
Search instead for 
Did you mean: 

Reactivating my account

vacvnt
Great Neighbour / Super Voisin

Hello guys, I need help with my reactivation as my account was suspended because I was away for a trip for two months (July & August). However, before I had left I paid for the month of July and canceled Autopay before August came around.

 

I had just gotten back a few days ago and as I paid what I owed but when I turn on my phone now I am unable to text, call or use data like I used to. Even though my next Auto pay is set to be 3 months from now and everything looks fine on my profile page. Sorry English isn't my first language but please someone help !

1 REPLY 1

mimmo
Retired Oracle / Oracle Retraité

When I was away I just added the funds to the account to reactivate and it worked.

 

What does you available balance say

What does your payment history say

Does your self serve say account expired is there a button that says reactivate plan?

 

Have you tried power cycling your phone?

 

If none of these ideas help them you need to get a mod involved.

 


Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Need Help? Let's chat.