01-27-2023 11:02 AM
Hi, I just reactivated my account and nothing works, can’t send receive texts or calls. It says out of minutes, account is active with proper plan, have done all the troubleshooting I found on this site, tried 2 phones. Nothing seems to work. It’s been 45 min since the account has been active. Please help!
Solved! Go to Solution.
01-27-2023 11:25 AM
@Brandee849 wrote:Tried all of suggestions above, still nothing
@Brandee849 again, how you activate your plan ? *611 or via My Account?
and you have check the account status on My Account using Incognito mode?
Even if it show suspended, check any amount there in Available Fund. It could be the fund just sitting there and you need to click Reactivate my plan again
01-27-2023 11:20 AM
@Brandee849 You may need to contact support then @esjliv has provided the link for you
01-27-2023 11:18 AM
Tried all of suggestions above, still nothing
01-27-2023 11:07 AM
@Brandee849 - you say your My Account is showing Active status, and you tried your SIM card in two different phones, is that correct?
Log out of your My Account, and log back in through a tab in incognito mode or ensure to click the little circle refresh button to see the latest updated info.
Can you try gently cleaning the contact points of the SIM Card then reinsert it, that restart it.
Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
If issues persist, submit a ticket to CSA for assistance, perhaps something did not resume properly upon reactivation.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
01-27-2023 11:06 AM
Reboot your phone - turn it off, wait a bit, turn it on. Do not just reboot using phones 'reboot' button.
01-27-2023 11:05 AM
HI @Brandee849 reboot the device first.
01-27-2023 11:04 AM
@Brandee849 did you use *611 or reactivate or login to My Account?
try to reboot the phone once again
Also, try login to My Account again using Incognito mode and make sure account status is Active
01-27-2023 11:04 AM
@Brandee849 Try rebooting the device