porting number from Bell, no incoming calls

[mister]

I have similar problem porting from Virgin mobile.

I have outgoing calling, incoming and outgoing text, and data works.

No incoming calling!

[Moved by Luddite as reminder to those porting their old number]

[mister]

I just spoke with virgin, they say they can not reactivate my account and the number is open domain.

[chrisbasm]

@mister  - The general number for Virgin customer service is  1 (888) 999-2321.

[computergeek541]

@mister , I've put your number portability questions all in one place so that you can more easily find your answers and so that people can more easily follow the conversation.

[mister]

How do I contact Virgin, I only ever did this by 611 before?

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@chrisbasm wrote:

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@mister wrote:

My virgin port was close before importing number.

I don't know how this works, was I suposed to keep my virgin active before doing this?

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@mister  - YES.  The old account MUST be active in order to be able to transfer (port) the number to a new provider.  you will need to contact Virgin and re-establish your account for a few days (on any plan), so that the transfer can be re-tried.

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[chrisbasm]

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@mister wrote:

My virgin port was close before importing number.

I don't know how this works, was I suposed to keep my virgin active before doing this?

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@mister  - YES.  The old account MUST be active in order to be able to transfer (port) the number to a new provider.  you will need to contact Virgin and re-establish your account for a few days (on any plan), so that the transfer can be re-tried.

[mister]

My virgin port was close before importing number.

I don't know how this works, was I suposed to keep my virgin active before doing this?

[chrisbasm]

@mister  - I replied to your other post.  Just to add, if callers are getting number not in service, and your Virgin account was Active when you initiated the port, that means that the port was partially done.  Have you restarted the phone? 

If it doesn;t start working after that, you might need to contact moderators to complete the port for you.

You can click here to send a private message to the moderator team.

[mister]

Transfer from Virgin mobile number.

Outgoing calls work, texting in and out work, data works!

Incoming callers recieve message "number not in service"

[chrisbasm]

Hey @mister  - When you iitiate a port, and you can make outgoing calls, but incomming calls do not get through, this means that the number port is not yet complete.  You old Virgin SIM should still be working until the port is done.  note that if your Virgin plan is not active, the port will not go through.  How long has it been since you initiated the port (activation?)?