11-26-2022 08:18 PM
Hello
I lost access to my email and my self-service account and need to change the email associated with my public mobile number
11-26-2022 09:16 PM - edited 11-26-2022 09:16 PM
You can still login to your account and have the 2FA sent by text if your account is Active.
You will need to help of a CS_Agent to change the email on your account.
11-26-2022 08:20 PM
You can try contacting an agent.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Keep an eye on the envelope icon in top right hand corner for a reply from the agent.