Wipe my phone, possible to reinstall the esim card?

[Victor23]

Maybe you guys didnt understand the question much, but here more clarify, he and I we both reset the phone, now we can't use esim because its deleted and the app also deleted so now the question is how you access the app first to buy esim? Thank you

[Victor23]

I can buy a sim no problem 

[hTideGnow]

hi @Victor23 

and since you cannot get 2FA code via email to login the app, support agent will likely ask you to get a phsyical sim card first, and help to you update to the physical sim and then you can change back to esim later

[Victor23]

Thank you

[hTideGnow]

hi @Victor23 

you don't even know your email? Submit a ticket by message and ask PM support agent to sort it out 

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

@Victor23 

you need to ask PM to help then.  

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Victor23]

Unfortunately I've forgot the email and lost esim, i only remembered my numbers and transaction thru mu bank, what can i do?

[slusagm]

hi @Victor23 

if you already wiped the phone, you have to download the app from app store first, using Wifi

for login 2FA, you won't get it via sms, so you will have to get it via email  Click Didn't receive code and then Send email 

after you successfully logged in, go to Account -> Purchase Sim card and choose esim and pay