@BeachNBeer wrote:@kb_mv Why would you suggest them to take a picture of a voucher and to message moderators? when they can enter the voucher themselves.
Make a payment and switch payment type from credit card to payment voucher.
Yes I can read that they can't press 6. It was for others to reading.
@mimi12you can also use any other phone and dial 1-855-4Public then enter your cell number to access your account.
No need to contact moderators as suggested by @kb_mv
@BeachNBeer Because they can't use a 4 or a 6 and barring using another cell phone or a desktop (which I am sure they wouldn't be here if it was an option) it seemed like a good option. Maybe when they buy a voucher they can ask for one without a 4 or a 6 in it. Thanks for the input.
@mimi12 An alternative to my misguide suggestion would be use a landline to call PM as indicated by @BeachNBeer and enter your voucher that way. Apologies for any confusion.
@kb_mv Why would you suggest them to take a picture of a voucher and to message moderators? when they can enter the voucher themselves.
Make a payment and switch payment type from credit card to payment voucher.
Yes I can read that they can't press 6. It was for others reading.
@mimi12you can also use any other phone and dial 1-855-4Public then enter your cell number to access your account.
No need to contact moderators as suggested by @kb_mv
@BeachNBeer wrote:@mimi12 Public has no number. All online. Log into your account to make a payment by credit card or voucher. You can dial 611 also from your phone. To speak to Public Mobile open a ticket through the chat bot by clicking the question mark.
@BeachNBeer As @mimi12 posted they can't use the numbers 4 or 6 on their phone as it is broken. The only thing I could suggest @mimi12 do is get a voucher, take a picture and then submit it to the moderators with an explanation, asking them to enter it for them.
@mimi12 can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;
or you can contact them through direct messaging at the following link (note this way may take longer for a response);
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.
