Re : comment rejoindre le service à la clientele

[trudyannaharris]

I need a new phone number asap

[Anonymous]

 @Claude6 : Google Translate:

Avez-vous envoyé un ticket ? Voyez-vous un numéro au-dessus de l'icône de l'enveloppe ? Si oui, vous avez une réponse. Cliquez sur l'icône pour accéder à la messagerie privée. Cliquez sur la ligne d'objet pour ouvrir l'intégralité du message si vous avez reçu une réponse. Vous pouvez cliquer sur l'onglet Envoyé pour voir si votre ticket a également été envoyé correctement.

[Anonymous]

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@Claude6 wrote:

Le titre de ce blog,: comment rejoindre le service à la clientèle !

j’ai besoin de rejoindre le service à la clientèle 

merci 

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@Claude6 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Claude6]

Non ,aucune reponse

[Lieux]

@Claude6  Cela ne vous apporte rien de mettre votre problème partout dans le forum dans plusieurs séries de questions. Nous n’avons aucun accès à votre compte donc nous ne pourrons pas vous aider avec votre commande. Restez en contact avec le service client par message privé. Ils ne vous répondront pas ici.

[Anonymous]

 @Claude6 : Google Translate:

Vous avez trouvé ce fil. As-tu lu le post juste avant le tien ?

Pourquoi en avez-vous besoin ? Peut-être pouvons-nous vous aider.

[Claude6]

Le titre de ce blog,: comment rejoindre le service à la clientèle !

j’ai besoin de rejoindre le service à la clientèle 

merci 

[esjliv]

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@trudyannaharris wrote:

I need a new phone number asap

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@trudyannaharris - to answer your question in the subject field, Community support is done on this forum by fellow customers just like you!

All customer support is online.

For account related issues, then Public Mobile Moderators may need to be engaged. 

Moderators can be connected in 2 ways: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[esjliv]

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@trudyannaharris wrote:

I need a new phone number asap

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@trudyannaharris can you explain a bit more please of what you are trying to accomplish?

@dabr explained how to have your existing phone number changed to a new phone number.

But, did you perhaps lose your phone...and thinking you have to change your phone number to keep your account?

IF so, all you need is a new SIM card (and phone); then the Public Mobile Moderators can swap the SIM number connected to your account.

Just thought this was a possibility 🤔

[dabr · Accepted solution]

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@trudyannaharris wrote:

I need a new phone number asap

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@trudyannaharris    PM doesn't sell brand new phones but they do sell some used/re-conditioned ones and also give an one year warranty.  Here's list of phones that PM offers: https://www.publicmobile.ca/en/phone-section

Oops, nvd... misread!  If you're already a customer then you can change your number in self serve account (once every 30 days).  Log into your account select Change Number option (right hand side of overview page), then select the area/region and make a selection from the list of numbers which can be refreshed to generate a new list by selecting another area and then back to your preferred region.

If you're trying to activate a new account, then you will be able to select a new PM number at activation.

[Lieux]

@trudyannaharris  You will have help here in English in the English forum more than in the French forum. I have transferred your question here for you.