hi @Frank305 don't post your number here
try Reboot the phone, them Reset network settings and check if it works
if possible,test the phone in another area and test the sim card on another phone
and what model your phone is? it is possibly a problem or lack of VoLTE support. You can also ask support agent for assistance
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
