Paid twice for May

[Mbuchart1]

Same thing just happened to me on August 20, 2024. Did you ever sort your May double-payment sorted out with Public Mobile? If so, I would appreciate information about how to do so. Thank you.

[hTideGnow]

HI @Mbuchart1 

did you check Payment history on My Account and see if it shows both transaction?  If they really overcharged, the extra would stayed in Available Funds as a credit and would have been used for your Sept payment, so , you should see no charge on the credit card for your Sept renewal

but if PM really charged you twice and you cannot find where the money went, please ask support agent to check

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Mbuchart1]

So, Pubic Mobile charged me twice on the same day and for the same amount in August. Public Mobile's AI chatbot was completely useless. It could not understand the simple concept of "double-billing". A Public Mobile customer service agent told me to contact my credit card company.

The credit card company agent was helpful— the opposite of the Public Mobile AI chatbot and human agent. He had the "I" without the "A". He explained that Public Mobile must have submitted its batch job for its billing that day twice, hence the double-charging. He said that he would credit me back one of the payments, which I would see with my next monthly credit card statement. And that's what my September credit card monthly statement showed. Problem solved — by the credit card company.

[slusagm]

you sure the  not just a pending one? for some credit card, it might take 2 or 3 days to have the pending charge dropped off the statement

but if you need PM's help, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Mbuchart1 

Please check with your credit card if it is just a pending charge.

if both are posted charge, you will need to contact CS agent and they will sort it out for you

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437