Locked out of acct

[terrybev01]

I was locked out of my account. I was trying to renew my payment method, it kept saying wrong password when I knew it was correct. I had it under saved passwords. The only way I could get back in was say forgot password and got sent a link to reset my password. I have heard that if you don't login in to your account every now and then, you get locked out. I am definitely looking into another provider. Am fed up 

[softech]

@terrybev01   please try again using browser with Incognito mode as well as Public Mobile app 

if still unable to login, PM support agent can sort this out for you.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there