I need to speak to an agent

[DianeLegroulx]

I paid twice in July from 2 different banks but my balance is 0.00$ my phone is cut off because you never acknowledged the double payment in my account.  Need to rectify this matter with an agent ASAP!!

[hTideGnow]

hi @DianeLegroulx 

did you meant you were using a bank debit card on My Account and paid?  There is no such option to pay PM's bill via online banking.  If you did that, you were not paying your PM account and the money could have gone to a wrong carrier

lease check your bank online account again.  Did it show paying Telus ? or Koodo?  Mind to post a screenshot ?   I highly doubt it shows paying PM.  Or you can message PM support agent for help to confirm.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[DianeLegroulx]

No I paid my bill online via my online banking. I then got an email from you a few days after my payment was processed asking to upgrade if I wanted to and so I did that and ended up paying a whole month twice and the second payment was debited from another online bank account.

I just want to be credited for the month of July 2025, since I paid twice!.

[hTideGnow]

hi @DianeLegroulx 

you cannot pay PM's bill at the bank.  You can only pay by credit card, Visa/MC Debit card or voucher.  If you really paid in the bank, you were not paying Public Mobile and hence the service didn't work.  If that is the case, PM cannot help either as the payment would have gone to somewhere else