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Re: I need an Agent

brhane
Great Neighbour / Super Voisin

i can't  received  and call

3 REPLIES 3

EvangelistaW
Good Citizen / Bon Citoyen

See this video about how to get support with Public Mobile:

https://www.youtube.com/watch?v=PFaxrZLT9-8

slusagm
Mayor / Maire

I saw your multiple posts about help to activate your phone.  I replied but it was gone, tried reply another one and that was gone too.

Have you completedthe subscription process using Public Mobile app?

is it just the sim not connected to the network? Or did you  reboot your phone or try the sim on another phone?

or you need PM to help?  Look like you won't be able to open proper Chatbot ticket, so you can just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

HI @brhane 

what exactly was your problem? do you mind to share? 

or if you rather PM support to help, then  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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