Do add ons not roll over anymore?

[XionBunny]

@Typhon Add-ons that you have before the new policy took effect will not expire and will remain on your account until used up.

[hTideGnow]

HI @Typhon 

I turst you and @BEER are just community friends.  But PM might not see it this way. 

PM can easily use IP to prove the connection.  And remember  since everyone  havs My Accounts linked to the Community, they can trace by credit card, email address, they can even use the call logs to find any links between any two accounts.   There were accounts banned for gaming and we don't want to see you go. 

(hi @BEER   you get your name back? did you just get it or need to ask CS agent's help?)

[BEER]

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@hTideGnow wrote:

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@BEER wrote:

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@hTideGnow wrote:

HI @BEER  so, you are Beer all along since 2018 ?

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Yes - it's also shows on my profile - do you know how I may get my original name back?

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HI @BEER   So, you are Beer, Welcome back!!!

but I am confused, you said on your other post you paid $50 to buy this account.  You even said Beer was a good guy to sell you the account, except you removed the name after

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A know bit confusing ------ I bought an existing long established plan from one of the long time members- then I changed/updated  the tele number, personal info and email  to my existing email tied to BEER.  I don't remember saying that BEER is a good guy but who knows. However as previously mentioned when the new PM system initiated, for some strange reason I did lose the BEER account. With the help of Customer Service my community account was re-instated but under a different name. If you look at  my profile you will see that TORA account is since 2018. Anyway I'm very happy that I was able to purchase an existing account still on the old rewards program with several loyalty and refer a friend credits. 

PS -- I have also noticed that some of my posts recently posted show  wrong dates 2022 instead of 2023 - wonder if that is a glitch or time flies faster then I thought?

[hTideGnow]

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@BEER wrote:

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@hTideGnow wrote:

HI @BEER  so, you are Beer all along since 2018 ?

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Yes - it's also shows on my profile - do you know how I may get my original name back?

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HI @BEER   So, you are Beer, Welcome back!!!

but I am confused, you said on your other post you paid $50 to buy this account.  You even said Beer was a good guy to sell you the account, except you removed the name after

[hTideGnow]

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@BEER wrote:

I got an email notification that my name was mentioned.

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HI @BEER   your name wasn't mentioned.  @computergeek541 didn't tagged you like this @BEER  earlier.  he was just writing "What's your relationship to Beer/Tora?" without tagging. You won't get email for that

It's ok, I think @Typhon  called you and let you know

[BEER]

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@hTideGnow wrote:

HI @BEER  so, you are Beer all along since 2018 ?

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Yes - it's also shows on my profile - do you know how I may get my original name back?

[hTideGnow]

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@BEER wrote:

Why did you bring me into this? --- when PM switched to the new system many including myself -- formerly "BEER" lost their community accounts. My BEER account was re-instated but kept my new name TORA. When I try to get my old community name back it shows name taken. So  Beer was my original name. 

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HI @BEER  so, you are Beer all along since 2018 ?

[hTideGnow]

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@BEER wrote:

Why did you bring me into this? --- when PM switched to the new system many including myself -- formerly "BEER" lost their community accounts. My BEER account was re-instated but kept my new name TORA. When I try to get my old community name back it shows name taken. So  Beer was my original name. 

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HI @BEER   you came at the right time. You weren't even tagged and it is a lounge post.  How you know you are involved?  🤔

[softech]

Oh Gaming.. that is a nono.  There are  accounts got banned because of that.   Stay away!! Just put your heart and help others and no gaming the system

[softech]

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@Typhon wrote:

My posts and solutions are being deleted for no reason

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@Typhon 

i see some of your post in the Lounge

https://productioncommunity.publicmobile.ca/t5/The-Lounge/bd-p/The_Lounge

[hTideGnow]

HI @Typhon   not sure if daily logins help

but Badges not useful, they just came with the software 

and just keep helping others in need and wait for surprise .  Remember you are coming here to offer help , not to just save money.  If you want to save money, the time spent here not worth it

[esjliv]

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@Typhon wrote:

 No - Initially I had some points and  a couple of weeks later the points were gone.  Just a few minutes ago I received another puzzling message from PM. - will cut and paste below. I THINK I made a mistake to switch to PM from Bell. 
Subscribe to never miss future payment. Your subscription is expiring on Jul 06, 2023.

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@Typhon - your plan must have recently renewed, is that correct?

That message doesn't seem anything to be concerned about. Seems your plan is up for renewal on July 6th.

[esjliv]

@Typhon - where do you see you lost 7-10 points? Do you have any screen shots...or how about looking at the payment history, does it break it down?

[softech]

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@Typhon wrote:

Noticed that when I log on to my account app a CHAT WITH US button appears   Is chat help now also available?

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@Typhon   this is the same Chat as 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[esjliv]

@Typhon - do you see that it opens up a chat with the Chatbot? If so, then yes it should work. Have you tried it?

[hTideGnow]

HI @Typhon @Handy1 

no need support to update account email now!!!

Login to My Account, go to Profile Page, EverSafe settings, you can then update your email address.  But they will send you a SMS (Only SMS) for validation

[hTideGnow]

yes @Typhon glad it works out.  I see Beer is now back as @BEER 

[hTideGnow]

HI @Typhon 

yes, it's sad PM removed that.  Many members were upset. There are multiple posts with discussion about it

Check @maximum_gato 's post

https://productioncommunity.publicmobile.ca/t5/Get-Support/Clarification-of-Public-Mobile-Data-Add-o...

[hTideGnow]

hi @Typhon CS won't monitor forum

and if account issue, you really need agent

if how to use features or for clarity, posting here is faster