05-26-2022 09:17 AM
05-26-2022 11:17 AM
If you did both steps for the add on and are still having issues then a CSA may be your only avenue for resolution
05-26-2022 09:50 AM
Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.
All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve
05-26-2022 09:47 AM
You might be wondering what all this talk about add-ons is about. Just adding money into the account doesn't do anything. This is not a pay as you go provider. So the suggestions are to buy an add-on or to upgrade your plan or to ask for an early renewal.
05-26-2022 09:27 AM
@paramgidda - is your account still showing ACTIVE on your self serve account or when you dial 611 from your device? Addons will only work on an ACTIVE plans.
So, if it is suspended for nonpayment you will need to add funds equal to, or more, manually to reactivate your plan.
05-26-2022 09:23 AM
@paramgidda make sure about it is purchase, it shows up on your Plan Details page on your My Account:
https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/
Also, a reboot might help after you confirmed that you purchased the add-on successfully
05-26-2022 09:19 AM
Purchase an add on is a two step process. Need to first load the fund into your available balance and then purchase the add on.
Here is some more info
https://www.publicmobile.ca/en/ab/get-help/articles/purchase-add-ons-through-self-serve