Purchasing a 15 Day US Talk and Text Plan

[rkeckk1]

My wife and I have 2 Public Mobile phone accounts. One for each of us. They are totally separate. 1 Phone, 1 number, and 1 public Mobile account for each of us. We want to cash in some reward points because we are making a short trip to the US. One account had no problem. Used 10 reward points for a 15 day US Talk and Text plan. The second account does not even have this plan available to it? I can't figure out why this is. There are sufficient points in the account and other plans are offered but not the talk and text?

[rkeckk1]

Logged in from a different device and it worked. The Cache was the guilty party. Thanks all for the help!

[Carolccc]

yes I saw it in the rewards redeem.

[slusagm]

it only cost 10 Rewards points , which is basically $10 , so you will get it with a discount using points

[DennyCrane]

@Carolccc You can buy add-on's at a discount when using points. It provides better value than redeeming for a $15 account credit (if you need the add-on).

[funpig1]

@rkeckk1 

To fix app errors, you need to send a private message message a customer service agent. Include your account number and the last four digits of your credit card in your private message in order to save time: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Carolccc]

15 day US talk and text it costs $15, it should worth 15 reward points.

[DennyCrane]

Is it possible your wife already has a core plan that includes US roaming? Or maybe it's just a cache issue? You could try to login on a different device, using an incognito browser window.

[hTideGnow]

hi @rkeckk1 

since you manage multiple accounts, it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage