cancel
Showing results for 
Search instead for 
Did you mean: 

Purchased phone

Evee10
Great Neighbour / Super Voisin

Hi, I purchased a iPhone on public mobile site on the 24th of December but haven’t received the phone or any emails since confirmation. How do I track or find out how long it’s going to take before I get the phone I bought?

1 REPLY 1

Handy1
Mayor / Maire

@Evee10 @You would need to confirm with support for when it was sent out and to get an idea of when to expect it 

Getting help from agent , through automation

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

 

Or  get direct help from a agent right here in the community ( my preferred choice )

  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

 

Need Help? Let's chat.