a week ago
- last edited
a week ago
by
computergeek541
All my public family mobile phone down today 04 Feb 2025.
All happened at the same time in Calgary.
No inform, no email,... what is the service ????
a week ago
a week ago
- last edited
a week ago
by
computergeek541
Hi
The public mobile still down today. What I should do next ????
Move to other provider or wait ???
Oh my god what terrible the service !!!!
a week ago
not much you can do but wait.... sounds like it could be a local issue ...that happen from time to time. Can you go for a drive around to see if the phone will work in a different area of town ?
a week ago
I already submitted to
https://www.telus.com/en/qc/outages
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
The last one, they requested many private information so I did not submit.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
What to do next for me now??? Waiting only, but for how long ?
a week ago
but those problems not mobile related
a week ago - last edited a week ago
@Hoang0902 wrote:I checked account, no problem, but still down. Can not make call
My first daughter, public mobile too, in Edmonton is OK
But me, my wife and my second daughter in Calgary, BEIL avenue NW, All down now !!!!! Why ???
Since this seems to be a system problem, there may be a problem with the tower in your area. You can reach out to a CS Agent using @hTideGnow links to let them know there is a problem in the area. But I would check that link I sent every 30 minutes to see if it's updated.
EDIT: You can also report it through this button here.
a week ago
Cheked, all fine but still down !!!! Why
a week ago
I checked account, no problem, but still down. Can not make call
My first daughter, public mobile too, in Edmonton is OK
But me, my wife and my second daughter in Calgary, BEIL avenue NW, All down now !!!!! Why ???
a week ago
hi @Hoang0902
Telus has not confirmed the outage in Calgary yet
https://www.telus.com/en/qc/outages
but report it to support first
you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a week ago - last edited a week ago
@Hoang0902 wrote:All my public family mobile phone down today 04 Feb 2025.
All happened at the same time in Calgary.
No inform, no email,... what is the service ????
Hello @Hoang0902
If there is an outage in your area, here is where you can look
https://www.telus.com/en/mb/outages
The only other explanation is the credit card you used expired or something is wrong with it and it cancelled all the accounts and needs attention. You should log in to your account and confirm this. This of course if you're using the same credit card for all of the accounts.