Public Mobile app has me in a waiting room

[DennyCrane]

Anyone else getting this when they open the Public Mobile  app? Seems like a marketing ploy, as the deals haven't really changed in over a week and I fail to see how all of the sudden the servers are crashing. Funny though...

 

[Yzeguy]

I got the same thing. It’s entirely possible their sites are overwhelmed or they’re having server issues. 

[will13am]

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@DennyCrane wrote:

@golfball Yes, but it would be better than Black Friday 2023 where the server crashed for several hours. If a queue system avoids that, I'm all for it. As long as it's legit and they're not just playing games and wasting our time.

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The plan link says the deals don't end until December 2.  There is no immediate rush.  The server crashes were the worst back when the 2016 fall promo was a hot deal.  The crash created so much havoc for support that it took more than 2 weeks to clear the backlog.  A buddy had included a number port in the activation that failed.  He had no service for 10 days.  I get criticized a lot for being stubborn about doing number porting as a separate step.  Certain events leave emotional scars.  

[hairbag1]

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@will13am wrote:

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@DennyCrane wrote:

That's interesting. For me it appeared when I attempted to open the app. Once I was in the app I could do whatever I wanted.

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I was using the desktop browser.  I don't know if this makes a difference.  

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web browser here also. I get the waiting room...but if I click the back button, my PM account loads up immediately.

[Gib7]

Yep. Same here. All I want to do is check my dashboard! Not going to wait 7 minutes to do that.

[will13am]

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@DennyCrane wrote:

That's interesting. For me it appeared when I attempted to open the app. Once I was in the app I could do whatever I wanted.

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I was using the desktop browser.  I don't know if this makes a difference.  

[DennyCrane]

@golfball Yes, but it would be better than Black Friday 2023 where the server crashed for several hours. If a queue system avoids that, I'm all for it. As long as it's legit and they're not just playing games and wasting our time.

[golfball]

If there were some must have deals I could see this queue being frustrating when combined with the auto logout. I went to check self serve to help someone earlier and had to wait 8 minutes.

[DennyCrane]

That's interesting. For me it appeared when I attempted to open the app. Once I was in the app I could do whatever I wanted.

[will13am]

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@DennyCrane wrote:

@will13am To get the Black Friday deals while they're not.

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This screen came up when I went to the rewards portal.  How is this in any way related to any deals?  

[DennyCrane]

@will13am To get the Black Friday deals while they're not.

[will13am]

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@DennyCrane wrote:

I just waited, through it didn't take the full 9 minutes that it originally said (it probably took 5). I think it's just a game to build a sense or urgency. It's clever.

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Urgency for what?  I have not time for this, so I just closed the tab.  I will try again another day.  The points are not going to go stale.  

[DennyCrane]

@fixin1 That's certainly the concept of an online waiting room, yes. I deal with similar systems when trying to booking camping or rec programs such as swimming lessons. I just find it hard to believe that the Public Mobile servers are suddenly overwhelmed when the deals haven't really changed in over a week. Maybe, but I have my doubts.

[DennyCrane]

I just waited, through it didn't take the full 9 minutes that it originally said (it probably took 5). I think it's just a game to build a sense or urgency. It's clever.

[fixin1]

@DennyCrane - I have it but I think it is for mitigation from an outage.

[hairbag1]

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@Handy1 wrote:

@hairbag1  I only get back in once the counter has counted down , where’s the back button on the app or you mean log out and back in ?

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on my laptop, I just click on the "Go back one page" arrow...top left side of screen...within nano-seconds, I'm in my account.

[Handy1]

@hairbag1  I only get back in once the counter has counted down , where’s the back button on the app or you mean log out and back in ?

[will13am]

I just tried and same thing.  This waiting room must be huge!

[hairbag1]

@DennyCrane, @Handy1 

moi aussi...but when I click the back button, I get to my account.

[Handy1]

@DennyCrane  thanks for sharing that I just checked my app and same thing . Maybe it’s just under going maintenance