05-12-2022 06:20 PM - edited 05-12-2022 06:21 PM
I purchased a voucher from SDM today, and it doesn't work. It says Unfortunately, Voucher # could not be added. Please verify the Voucher and try again. Do I wait it out? It usually works immediately after purchase.
Solved! Go to Solution.
03-04-2023 08:25 PM
yes @TAMI1500 when was the last time you were able to use PM service on your phone?
If you call 1-855-4PUBLIC , enter your number, can the system locate your account
03-04-2023 08:08 PM
@TAMI1500- I think you have a larger problem. Is anything working? Can you log in to your account?
03-04-2023 08:01 PM
03-04-2023 08:00 PM
@TAMI1500 add voucher? or pay ? try 1-855-4PULBIC from any phone
03-04-2023 07:59 PM
That 1 855 number doesn't work either.
03-04-2023 07:54 PM
@TAMI1500- If 611 isn't working then you have a different problem. Vouchers don't add time. They add dollars. Then you can use those dollars to buy add-ons or for your next renewal.
Are any services working? Real SMS texing in or out? Browsing the internet? Calls in or out?
You can also use 1-855-4-pu-blic from any phone and enter the voucher.
03-04-2023 07:51 PM
Is there another number to add time to our public mobile phone? 611 won't work
05-12-2022 09:54 PM
Glad you nipped it quickly and avoided any further headaches! 🙂
05-12-2022 07:20 PM
Update: they solved it over PM. Case closed.
05-12-2022 07:09 PM - edited 05-12-2022 07:10 PM
Somehow it appeared in my account shortly after. Maybe they fixed it on their end.
05-12-2022 07:01 PM
Did you try to enter the voucher twice? Has it been an hour? If it's been an hour call 611. Press (1) then (1) again and enter the 12 digit PIN #.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-12-2022 06:53 PM
I used the voucher# while submitting my ticket, will resubmit with the correct PIN#. Thanks, @darlicious
05-12-2022 06:45 PM
Are you using the 12 digit PIN #? Don't use the voucher #. If you have tried it twice already you have to wait out the hour. See this post in the voucher catalogue for reference....
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-12-2022 06:36 PM
I submitted a ticket thanks @hTideGnow
05-12-2022 06:23 PM
HI @LeePublic SDM voucher should work immediately. I would not wait, just open ticket with CS Agent and let them confirm. At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437