Pre-authorized payment

[kisia9]

I would like to know that Public Moblie doesn't request any more payment when changing the provider. 

One of my family set the pre-authorized payment of Publc Moblie and he changed the provider today. 

He didn't make the pre-authorized payment unable in advance, so he is worried that Public mobile would request the future plan payment automatically.   

Should he contact the company or agency? or will it be cancelled automatically?

[Meow · Accepted solution]

- If you change providers AND you transfer (port) your PM number out then your account is immediately closed. You cannot log in to it anymore as it does not exists.

Good practice when porting number out is to First: remove autopay, Second: to ask agent to delete your credit card info.

Glitches are known that PM very rarely continues to charge former client even though account is closed.

So, monitor your credit card and in case you see charge from PM contact your bank and ask for chargeback and at the same time contact agent (your Community account is NOT deleted when you leave PM) to resolve issue.

[walker1]

@kisia9 

When porting out from Public you should first disable your automatic payment feature from inside your account.

You won't be able to do it yourself after you port out, since your account will be gone afterwards.

Just to be safe, you might want to contact CS_Agent and have them remove all the the CC from that account, afterwards. Just to make sure, there's no more future charges.

[HALIMACS]

When a number is ported out, the PM account closes so there should be no further payments taken, @kisia9 

Best to check their credit card statement the day following what their next renewal date might have been just to ensure no charges were applied, especially if the port out to another provider occurred on, or very near, their next scheduled renewal date with Public Mobile.