Porting to PM still not completed after 5hrs

[AnnaRoseyyy]

My husband and I recently signed up for PM and ported out of Rogers. We were on a family plan with rogers, and he was able to port out right away and out Rogers account closed out already, but I still haven’t gotten my text from PM saying that they’ve successfully ported my number. I’m not able to text/call if I keep Rogers on, but I’ve also read that you’re to keep it on til you get the confirmation text. It’s been 5hrs and still nothing. Help!

[BKNS27]

@AnnaRoseyyy 

I will message you the Porting Department to call.

[BKNS27]

@AnnaRoseyyy 

Strange, an agent should be able to help you so keep your eyes in the Messages when you click on your avatar when they reply back to you.

[AnnaRoseyyy]

I signed up for my own PM account with my own email.

[BKNS27]

@AnnaRoseyyy 

Did you use a different email address when create your account and activating your SIM. Only 1 email/1 account.

Contact a CS_Agent to straighten this out for you if you use the same email for both accounts. Or have them investigate the issue if you used a different email address.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437