Porting request from SpeakOut to Public - August 2025

[CianS]

I appreciate that there are plenty of the queries re porting from Speakout! But with the current high volume of calls being received by Speakout due to their 3G shutdown, it is not possible to reach their customer service and so porting to Public is proving difficult.

I used the porting option in the app, providing full details (including the phone number as the account number), last night. I did not receive a text (from either Speakout or Public) by this morning, so tried to get assistance from Public (both via a new ticket, and a direct message to CS_Agent). They did suggest I "contact them directly and manually approve the port-in request", but, as above, it is near impossible to get hold of anyone at Speakout at the moment.

Eventually I requested that they try to carry out the port again, using the IMEI this time, and they did. I did then receive a text notification from Speakout, but this was a notification of the request, telling me to contact them if it was not me, and no option to approve. Public is still saying that I "need to contact them directly, as the port request couldn't be authorized on your end".

I am at a loss at this stage. Any suggestions on what else I can do at this point?

[CianS]

Thanks all for the replies. Coincidentally while checking up on these, I received a notification on my phone that my Speakout sim was no longer provisioned. Activated the e-sim and calls, texts and data are working. So it appears that Speakout or Public has finally carried out whatever step was missing. If anyone finds this thread and finds them in a similar scenario, it appears that once you get the porting request notification from speakout, it can take some time to complete the porting but it will go through. If you have not received that, as Public to put through the request again using IMEI. 

Thanks again for the advice, much appreciated responses

[hTideGnow]

hi @CianS 

you might need to provide the Speakout PIN as the porting info to PM.  But PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[softech · Accepted solution]

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@CianS wrote:

and no option to approve. Public is still saying that I "need to contact them directly, as the port request couldn't be authorized on your end".

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@CianS 

Speakout does not send SMS for port authorization .  Hence, there is no requirement to reply yes within 90 minutes. 

What you can do is to check when your Speakout sim card stops working.  Reboot the phone every 30 mins and try.  Once Speakouts sim stops working, you can remove Speakout sim and put in PM sim and test

If you waited over 4 hours and still no sign of a successful port, you can call PM porting team to confirm.  I will send you the phone number to your Community inbox