Porting out PM to Virgin No txt Message

[kusumah]

Hi, I'm porting out to Virgin. The Virgin CS instructed me to wait for a port out txt on the PM number which never came. Told me to contact PM because the port request will expire in 8 hours, but PM doesn't have instant/phone CS right. The ticket I opened quoted upto 48hours for a reply, and I fear it's going to be one of those things where I have to redo and chase around What else can I do?

[t_p]

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@kusumah wrote:

Hi, I'm porting out to Virgin. The Virgin CS instructed me to wait for a port out txt on the PM number which never came. Told me to contact PM because the port request will expire in 8 hours, but PM doesn't have instant/phone CS right. The ticket I opened quoted upto 48hours for a reply, and I fear it's going to be one of those things where I have to redo and chase around What else can I do?

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You should ask Virgin to re-initiate the porting request if you don't hear back from PM in time.

[z10user4]

 @kusumah : So you left the PM SIM in the phone from activation onward for a while? Like 90 minutes? You won't get that text with the Virgin SIM in.

[kusumah]

Yes, pm sim still inside. Second call to Virgin, they said there is a “port lock”. Already updated ticket. Hope it’s fast enough before port expires. 

[softech · Accepted solution]

@kusumah If Virgin did whatever they did and was not working and if  you suspect it was something wrong on the PM side, you can also contact PM with this link: 

  https://urlshortner.tiia.ai/Lc9xk8

ref: Port Fraud Protection (publicmobile.ca)

Transferring Your Public Mobile Number To Another Service Provider

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

[kusumah]

Ok, I think they did. Even told me to call Telus, which I did but they don't have access to PM system. Already a PM agent on my case, but they're not seeing the port, then again Virgin said there's a Port Lock on my number(is this normal?). Updated the Agent let's see what happens.

[Anonymous]

@kusumah 

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Make sure that you have the old sim card in your phone when you're porting your number. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if are you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,. 

[z10user4]

 @kusumah : I've not heard of PM putting port locks on accounts. Did you possibly request that once upon a time? Just get Virgin to re-request the transfer and have your PM SIM in and confirm the transfer.

[kusumah]

Now it gets messy, Virgin sees my number as belonging to Rogers no PM. Not sure if I was ever with Rogers but I was with Koodo for sure. 

[z10user4]

 @kusumah : Messy indeed. But support is all on Virgin. It's up to them to sort it all out. All PM needs to do is see the request and text you and you say YES and you're done here.

Are you sure you've been providing the right info for the port?