Porting number to new carrier abroad

[chinchilla125]

I moved to Spain and didn't realize that I couldn't get roaming for 2FA while away. I want to switch to a different carrier that allows for international roaming but I still need to be able to receive a SMS from PM to confirm porting my number to a new carrier. Is there a way for PM to override this or provide another option given that I can't access 2FA while abroad. 

[slusagm]

check with PM here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hTideGnow]

hi @chinchilla125 

they won't override due to SIM fraud concern, but you can try

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[chinchilla125]

is there any way to speak directly with a customer support agent at public mobile who can override this? Does this not exist? I wonder if Telus could help. 

[hairbag1]

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@chinchilla125 wrote:

i want to switch to a new carrier (Freedom mobile) and keep my same number. Is there a way that I can confirm the port of transfer to a new carrier without having SMS. For example, can public mobile customer service override this for me so that I can leave PM. 

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Unfortunately, no. 

Can this wait until your next trip to Canada ? I'm assuming your account is set to Autopay so you'll continue to pay for your Public Mobile plan even though you can't use it in Spain. Do you have any plan to come back to Canada soon ? 

[hTideGnow]

hi @chinchilla125 

you cannot do it while you are not in Canada.  You need to receive the Porting Authorization text and approve for the port to work

Only think you can do is a get a friend or family member to buy a PM sim card in Canada, change the sim card number so they can help to receive the porting authorization text and reply yes for you in Canada

[chinchilla125]

i want to switch to a new carrier (Freedom mobile) and keep my same number. Is there a way that I can confirm the port of transfer to a new carrier without having SMS. For example, can public mobile customer service override this for me so that I can leave PM. 

[hairbag1]

@chinchilla125 

once you're away from Canada, you'll have no Public Mobile service...including SMS from PM.. 

adding...if your move is permanent, consider deactivating your Public Mobile account and get a local network plan that includes calls to wherever you need.