@Makynahogue wrote:
I’ve just switched from Bell to PM and in the process I’m stuck with no service. Im a bit confused because my phone now has two active sims but neither one are working? I was under the impression my bell would continue to work until the porting was complete
Hello @Makynahogue
Take your Bell SIM card out or delete your Bell eSIM only. Then change the PM SIM card or eSIM to primary and then reboot. If that doesn't work, then.... Sounds like your porting request didn’t work.
There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Alternativly, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
