I entered the wrong imei # by mistake. I don't seem to be able to correct it. When I try to re-enter my phone number it says "invalid number" My account is activated with data but my phone number is still with 7-11. I've tried the chat bot but it's busy and tells me to try later. Any help appreciated!
The number porting in from 7-11 Speakout was successfully resolved by the PB agents. I knew it was going to be tricky before I started and unfortunately I messed up by entering incorrect info at the first step. I had that old number through 3 different phones (10+ years) and finally got the correct IMEI#. Interestingly enough I never got a text from Speakout confirming my exit from their plan. Thanks to the Community for pointing me in the right direction!
I have dual sims. #1 is Speakout and #2 is PM. My original # is still with Speakout and PM is blank. My account is activated and data is working on PM. All calls and texts are through Speakout.
With your PM service, is outgoing calls or texts working properly? You should not be able to receive calls or texts at your Speakout number, but ideally, outgoing should be working.
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