@Sarlye The request for verification is a response from a moderator. This step is required to link your account profile, where you manage your phone plan, and your community profile, where you make support requests through the forums or private messages. The verification protects you from someone else making changes to your account. A moderator will not confirm that the verification is complete.
Although I have been a Public Mobile customer for several years, I only recently ported a phone number from VOIP.ms (one of many providers). Although porting from other cell phone providers is largely automated, I perceived that there were more manual steps for support staff at VOIP.ms and Public Mobile to complete my request.
You can expect one of three responses.
- Success. You will receive this message by text after porting is complete within about a week.
- Error. You may receive this message by text if the port request does not precisely match your VOIP account information. This message may prompt you to resubmit a port request form, but the error message is incorrect and confusing. You may decide to ask your VOIP provider and/or a Public Mobile moderator for the error reason.
- Private message from one of the moderators if there is a problem with your port.
If you decide to send another inquiry after one week, you should send it to the general queue. If you respond directly to one moderator, you risk messaging someone who is away from the office or unable to address your request.
Please remember to mark your question as solved if one of us helped, or feel free to ask for clarification.
