@Cindy_6 wrote:
When I signed up I clicked cell number transfer. The number has not ported properly. I have since found out that the number I expected to transfer was actually a forwarded number that had used some wizardry to be classified as a land line. How do I fix it? Because I can only call out, I can not accept calls in nor text either way.
Hello @Cindy_6
Landlines can take up to 7 business days to port over. If you feel an error was made, you can create a ticket for a CS Agent to investigate.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
