Porting Number - From Freedom Mobile - Missed 90 minute window

[Isbabeth]

Hi all - I missed the 90 minute window text to port my number from Freedom so I'm not getting incoming calls or texts - wondering if someone can send me the porting number to call and re-trigger that process? Thank you! 

[Isbabeth]

Thank you so very much!! I'll call first thing in the morning - really appreciate the response and the instructions!

[computergeek541]

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@Isbabeth wrote:

Hi all - I missed the 90 minute window text to port my number from Freedom so I'm not getting incoming calls or texts - wondering if someone can send me the porting number to call and re-trigger that process? Thank you! 

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Please open a ticket using the chatbot as the porting department doesn't work this late in the day.  Here is the link to the SIMon chatbot and to ask a Public Mobile customer support agent for help.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Dunkman]

@Isbabeth 

I will send you the porting number. 

Not sure when the Telus porting team stops working.  

[softech]

@Isbabeth 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed