Poor connectivity

[Ditto1727]

Within our home, our connectivity to the Public Mobility Network in our home has been reduced to one bar - sometimes zero bars.  We can not make or receive calls with our cell phones and have to go outside onto the parking lot.  Even then the signal still registers one to two bars.  We have lived here for 5 months and this issue just began to occur over the last month.  We have turned off/on our phones, reset network settings, etc.  Makes no difference.  Help/suggestions appreciated.

[softech]

@dmbcanada   If multiple members in the family got the same problem, maybe it is a network outage in your area.  But there is no outage there according to Telus

Since you have couple phones, try to swap SIM between 2 phones, this could re-trigger some provisioning on the system and see if it work

If still fails, please open a ticket with PM Support and they can confirm if there is any network issue:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[dmbcanada]

London,ON
Moto G Fast 

Yes, tried, reset networks etc.   It is happening with all of my families phones in the household.

[softech]

@dmbcanada   which area you are in  (Province, city)?

What brand and model of the phone?

you tried changing the Preferred network to 3G Only /WCDMA Only?

[dmbcanada]

Yes having same issues since December, tower in my area sucks.   I have to go 1 to 2KM away from tower to get good signal.  Low to no bars inside and outside my house.   So far PM has been unable to fix.

[JL9]

During the first 4 months was it full bars and all text/data etc working perfectly? Hopefully it is just a temporary network thing that seems to be affecting lots thta will get resolved soon. 

[darlicious]

@Ditto1727 

Try switching to 3G only. Voice calls use the 3G network whereas texts and data use both networks. There have been equipment upgrades being performed on cell towers that have affected voice calls  but usually only affecting incoming calling. Your location would help us identify the cell towers in your area and whether you are able to receive a good network connection.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[hairbag1]

Telus has been going through maintenance and seems to have affected many of us customers, in the west. I have no suggestion just a possible explanations for these issues.

https://istheservicedowncanada.com/status/telus

[softech]

@Ditto1727 did you try putting the network to 3G ONLY/WCDMA ONLY and I wonder if it will be better

Also, what brand and model is your phone?  did you try to put your SIM in another phone and see if the signal is better?

you have any neighbors using Telus/Koodo/PM?  do they experience the same poor network issue?

[esjliv]

@Ditto1727  - this sounds like it is happening to more than one phone/account.

This does sound network related since you tried some troubleshooting and that did not improve services...also since you did not have these issues in the earlier months.

You may also try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls.

If still issues ask CSA what could be happening in your area, 2 ways to reach them here:

https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent