Please fix your website - my account doesnt work

[Whitewalls]

My Account is not working on the website, I have tried multiple browsers and devices. Please look into this issue

[hTideGnow]

hi @Whitewalls did you try the Public Mobile app?

and myaccount.publicmobile.ca would route you back to eversafe.id.telus.com for authentication.  Do you have any spam blocker or so blocking that redirection?

and instead of typing the address, try to use the My Account link on the top right of this page

[Whitewalls]

There is no error provided; the My Account link just brings me back to publicmobile.ca

If I type myaccount.publicmobile.ca into the address it also just brings me to publicmobile.ca

This is after Ive successfully logged into the account.

[hairbag1]

@Whitewalls 

I just tried logging in using both the app and web version. I was able to get in without problems. I'm using Firefox ...seems to be fine...today anyhow. 

[Chalupa_Batman]

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@Whitewalls wrote:

My Account is not working on the website, I have tried multiple browsers and devices. Please look into this issue

---

Hello @Whitewalls 

Android Phone - Go into the Apps, find the PM app and clear the cache first, then clear the data. Then reboot the phone and log back in and try again.

iPhone - Delete the app, reboot phone, download the app again and log in and try again.

PC - Go into your browser settings, find Cache and clear the history of it. Then restart your entire browser, don't leave any windows open, then start it back up, go into Incognito mode and log in and try again. 

[hTideGnow]

hi @Whitewalls what error you got?

and did you try the Public Mobile app? 

if you cannot login on both the app and browser, ask PM support agent to help.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage