Please enter a valid phone number registered to your account.

[analiceinwdl]

Hi all,

I forgot which email address was used to register the account, so I selected "Forgot email" on the login screen. After entering the correct phone number, it showed a message saying, “Please enter a valid phone number registered to your account,” with no further options. I’m not sure how to proceed from there.

Thanks.

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hTideGnow]

hi @analiceinwdl 

look like you need to ask PM support agent to find out the correct email address used or change it to another email , you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[eddieO]

@analiceinwdl try reaching out to a support agent, they should be able to update your account with a working email address.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.