Please enter a valid phone number registered to your account.

[xystophi]

Public mobile does not think my phone number is valid. Public Mobile also says my email address is not valid. Public Mobile also says my password and email do not match. 

Can someone please help me regain access to my account?

[xystophi]

Thanks, but this does automated menu does not provide support or an agent to help. None of these options help 

Option 1:  make a payment

Option 2: buy an addon

Option 3: review add-ons

Option 4: acct balance

Option 5: turn on/off auto pay

Option 6: # to repeat menu.

[BKNS27]

@xystophi 

Call 1-855-4PUBLIC to check the status of your account. If the system can’t find your number then your account is closed due to nonpayment longer than 90 days. 

[SML90]

Email and passwords may be case-sensitive so double-check this, too. For phone numbers it may require hyphens (or no hyphens) so play around with it. Unfortunately I had a similar problem with my postal code - it ended up being a space error on my end. Hope you figure it out! 

[slusagm]

You have active working service now?

Try again using browser with incognito mode 

If you need PM to help, open a ticket.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Chalupa_Batman]

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@xystophi wrote:

Public mobile does not think my phone number is valid. Public Mobile also says my email address is not valid. Public Mobile also says my password and email do not match. 

Can someone please help me regain access to my account?

---

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.