11-07-2022 01:39 PM
This company has been charging me for a more expensive plan and giving me bare minimum 3 months un row... and I keep hitting change plan on renewal anyone else having this problem or should I report this company?
Solved! Go to Solution.
11-07-2022 05:54 PM
And we like black smudges on their smug faces.
11-07-2022 05:52 PM
Did you schedule the plan change to the $40/15gb plan? That is scheduled plan change for December 7th that I see in your earlier screenshots? Open a new support ticket asking for the $15 credit. It's up to you if you want to pursue further compensation. If you continue to hit a brick wall on the $15 credit then filing a complaint with the C C T S or communicating with the CSA your intention to do so should escalate your issue to a supervisor or the koodo escalations department that handles these complaints for public mobile. If it does get escalated I would definitely ask for the additional $15 credit. That let's pm off cheaply compared to the cost of dealing with a C C T S complaint. And another black smudge on their previously good statistics with that governmental agency.
11-07-2022 05:40 PM
there is the evidence of two months paid for the 20g... and I only recived the old 4.5g plan.. I did switch to the 40$ 15g plan today because I was tired of paying for something I wasn't receiving... now my account finally says I have 15g but before would never say the 20
11-07-2022 05:19 PM
OMG....why? You are in the right. Geez don't roll over and play dead or these issues will continue with pm. I'm on your side you need to be too! Sheesh!
11-07-2022 05:15 PM
OK understood. Thanks for replying so I can understand the entire issue. If you like you could show the last 90 days of your transaction history so I have the correct dates. But I will assume the following:
11-07-2022 05:08 PM
I have apologized to Claudia and accepted my loss... take care
11-07-2022 04:55 PM
Also he was not offering me a credit he wanted to charge me 15 to my card to pay for a plan switch which I never recived and paid for already.. so I don't owe an apologie yet
11-07-2022 04:52 PM
I cleared cache and the new plan i choose is there... what i am saying is last month I payed for the 20g plan at 55 dollars and I get a warning for mobile data at 4.5g... im just wonder why I payed more for two months for the 20g but only recived 4.5.... I even got the text saying my data was used lol
11-07-2022 04:44 PM - edited 11-07-2022 04:45 PM
Are you looking at the cached version of your account? Assuming that your renewal was last night and all of your data is used up it looks like in fact your plan has changed but you need to clear your browser and log in using secret/incognito mode to see your updated plan. If that is the case I would then message back Clau and apologize and tell him you have reconsidered and you let everything stand as is and will happily take the $15 credit for the confusing messaging. (That is the agent not seeing that your plan has changed to the $55/20gb plan.) If this is not case please report back and I will advise further steps to a resolution.
11-07-2022 04:33 PM
@Campbelldsw PM at its finest..😬😂
11-07-2022 04:31 PM
After showing a agent that I was paying for the 55 dollar 20g plan
and then showing him my plan never changed
all he said was
and I said no technically u owe me 30 for me paying for a plan I didn't receive then he sends this
so much for loyalty points lol... I have opened a investigation with cats.. sad part of all this is I really enjoyed this phone company till now
11-07-2022 02:58 PM
HI @Campbelldsw 3 times? that were a lot
Please try to use Private mode/Incognito mode and access My Account again and confirm if you have the proper plan
If not, it is best to open ticket with PM CS agent and have them to investigate
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-07-2022 02:54 PM
Sure didn't miss a step... not 3 times in a row... plus my screen shots of the plan I paid for and the plan they gave me are two diffrent things... im in touch with a agent to resolve now thanks tho
11-07-2022 01:44 PM
There’s a 95% chance you’ve missed a step. I had no problem switching plans. Can you tell us the steps you’ve taken and include screenshots?
Have you refreshed your page afterwards to ensure the change worked?
11-07-2022 01:43 PM
Did you do plan change on next renewal? If plan change does not work for you for whatever reason, contact agent for an explanation and remedy.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking Here
11-07-2022 01:43 PM
I can say I have never personally had an issue of it updating at renewal. Are you sure you are actually submitting the plan change? Does it indicate on your profile that your plan is set to change?
11-07-2022 01:42 PM
@Campbelldsw hi have you tried clearing your cache and using a different browser in private or ingognito mode? sign back in to see if your account updates with the new plan