06-29-2022 09:30 PM
I got my phone set up at Wal-Mart with Public Mobile and I forgot to make an account online. Now my month is up and I can't get the 6 digit code to make an online account and renew my plan. Help?
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06-30-2022 12:03 AM
You will have to pay and reactivate and then set up your self serve account. Have a read thru this post....
06-29-2022 09:50 PM
@ahg18_70 Yes, as @esjliv suggested, voucher can be the easiest way to get your service back.
Please note vouchers from some place might have a 24 hours wait time before they can be used. But get it from SDM/ 7-11/Shell as their voucher can be used immeidately
you can also do Instant top-ups at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.. Just give them the phone number and they can top up with a small charge
06-29-2022 09:46 PM
@ahg18_70 - obtain a voucher by methods found here to reactivate your account:
https://www.publicmobile.ca/en/on/get-help/articles?q=voucher
Then you can create a self serve account once Activated again.
06-29-2022 09:34 PM
@ahg18_70 Do you have a credit card on file? if so , and do you have the 4 digit PIN, you can top up by calling *611
If you don't, then open ticket with PM Support and try to ask them to either put a card on the system for you or ask them to process a charge with the credit card already on the system. (they might even able to help you to create the self-serve acount)
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there