Plan paid but sim still not activated

[SHAFI2]

I have bough a new sim  on September 6 and make an account on public mobile on September 6, paid the subscription plan on September 6. The amount was debited from my bank account but still the sim is not active and no service. they are saying that due to non payment,  account is suspended. I don't know where to complaint against public mobile. Can any body guide me?

[computergeek541]

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@hairbag1 wrote:

Are you trying to port a number from your previous network to your new Public Mobile account ?

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Porting a phone number in isn't a factor that would cause there to be no Public Mobile service or for the Public Mobile account to be reported as being suspended.

[hairbag1]

@SHAFI2 

to activate a new Public Mobile account successfully, you must download the app to your cell to activate the new account. Did you do that ?

Are you trying to port a number from your previous network to your new Public Mobile account ?

[Dunkman]

@SHAFI2 

Did you complete your SIM card activation using the Public mobile app?  

[Chalupa_Batman]

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