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Plan change failed no service

timothyfriesen
Good Citizen / Bon Citoyen
My plan was supposed to change today. It hasn't and now I have no service. Can one of the moderators please PM so that we can fix? Wife's account is due to change tomorrow and I would like to avoid the same issue.
4 REPLIES 4

Luddite
Oracle
Oracle
One or all makes no difference. Private messages are all being queued together.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

timothyfriesen
Good Citizen / Bon Citoyen
Are there no moderators working this weekend? I PMed both @Shazia_K and @Mary_M yesterday and received no replies. Any other mods I can PM?

jheili99
Deputy Mayor / Adjoint au Maire

i had the same problem as my plan was scheduled for renewal yesterday..i think due to site was down it did not process charges...but then this morning it finally went through and all was fine except, that the plan did not update to the new promo..which is only a minor problem as my line works....

 

so check your account status ... i would not recommend to use"pay now" if you were set up for auto renewal as system might process your auto renewal soon and you will get charged twice....

 

cheers

hummuschips
Town Hero / Héro de la Ville

It will be faster if you PM them directly. See the link below for more info

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

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