@cigarme wrote:
Why can't I add a new card number, and where the hell is my refund from my last phone number? I am truly pissed with your outfit. Time to move to Chatr or Koodo
@cigarme
I think you have been having some Self Serve issues, yes?
Website can be cranky sometimes. Open a Tab in Incognito mode, and try either removing your card on file than adding a new one OR replacing the card on file.
As for the refund for the last number?
Did you happen to make a plan change immediately with a new number and start a cycle from day one again?
When you change plans immediately you lose out on the funds you already paid from the previous cycle.
If this is something totally different, than I am not really following. Were you already in contact with someone about a refund?
FYI, you are posting in a Public Community forum. We are all members/customers like you, so you are not dealing with Public Mobile representatives here.
The only way to contact Public Mobile Customer Service is through a ticket; and you can submit one in two ways, found here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
