Phone service is dead

[Kitkat3]

@CS_Agent 

Need help. Phone service is dead. Can't log in. Can't verify payments 

[Kitkat3]

All is good now. Had the CS Agent reset the password.ibwas unsuccessful in trying to do it myself. Bit so it's good now!

[softech]

@Kitkat3   My account won't lock your id any more

So, when you last have your service ?

If you call *611 on your phone, what message you got?

[dabr]

@Kitkat3   Are you using incognito or private mode to login, or even another browser?  Clearing cache/cookies is important between logins as PM's self serve has been having ongoing caching issues for the last few months.

Also did you purchase a voucher as already suggested to reactivate your account?

You can send another private message using the links already provided earlier to reset your password for account access.

Or you can try submitting a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Kitkat3]

I am still locked out of My Account. Cannot rest password either

[darlicious]

@Kitkat3 

Purchasing a pm voucher and adding via 611 does not require your 4 digit account pin # and may be the quickest way to reactivate your account.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Kitkat3]

Let me try! Thanks.

[softech]

@Kitkat3 

My Account could be down at the moment, you probably cannot check My Account for account status

can you call *611 and enter your phone number and see what it says about your account status?

If it says Suspended, try to make a manual payment there if you know your 4 digits code.   If you don't know your 4 digits code, you will have to open ticket with PM by messaging them:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there