cancel
Showing results for 
Search instead for 
Did you mean: 

Phone porting

gbranscombe
Great Citizen / Super Citoyen

Is there a number that i can call customer service 

1 ACCEPTED SOLUTION

Accepted Solutions

dust2dust
Town Hero / Héro de la Ville

When you get your sim then click the Activate link at the top of this page and walk through the activation. You can port your number during the activation or choose to do it afterwards.

Don't forget to use a referral code to get a $10 credit 3 days later.

View solution in original post

19 REPLIES 19

dust2dust
Town Hero / Héro de la Ville

There's a Telus porting help line but what's the problem?

hTideGnow
Mayor / Maire

HI@gbranscombe   Yes, there is one, I will message you  the phone number . Check the envelope icon on top right

hTideGnow_1-1626022389479.png

MrSpock
Model Citizen / Citoyen Modèle

@gbranscombe All customer service help here is online do you have a problem with porting issue?

gbranscombe
Great Citizen / Super Citoyen

i have not received anything yet

 


@MrSpock wrote:

@gbranscombe 


clicked too fast?

 


@gbranscombe wrote:

i have not received anything yet

 


Hi @gbranscombe   just sent.. check again

 

gbranscombe
Great Citizen / Super Citoyen

Got it .. Another problem i have set up account but will not take my username or email and password as i sign in . I go to reset password and it doesnt recognize my email or username . the account was activated 

 


@gbranscombe wrote:

Got it .. Another problem i have set up account but will not take my username or email and password as i sign in . I go to reset password and it doesnt recognize my email or username . the account was activated 


HI @gbranscombe    You activate yourself via online activation? or in-store?

 

is the sim card currently working? at least able to make outgoing calls?  Yes, incomign could be problem until porting is completed but outgoing should work

 

I suggest you to open ticket with PM to get the login thing resolved:

 

private message to the CS Agent"

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

gbranscombe
Great Citizen / Super Citoyen

i did not activate my sim yet