Phone plan didn’t change on renewal

[ChrisHelp]

Hi I had my phone plan set to change on Jan 1, 2025 (my renewal date) when I checked today the plan change didn’t happen and the page where it says new plan for renewal is gone. I had the $35 50gb and had the $35 70gb one set to change on renewal of Jan 1, 2025 but it didnt work.

[hTideGnow]

Hi @ChrisHelp 

it could be just a browser or app  cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ChrisHelp]

Yea it didn’t change

[Meow]

It could be due to jan 1st? Some other customers reported plan change failure scheduled on today.
Check your account tomorrow and if still on old plan open a ticket and prepare to provide a proof of plan change schedule.

[hairbag1]

@ChrisHelp 

using the app, log in to your account and see Usage Breakdown to see if your new plan is shown there.