@Solanaboat, try entering your number here to see if it's eligible to transfer into Public Mobile. Not all phone numbers are able to be transferred in but it seems majority are okay. The link is from Koodo mobile but as Koodo and Public Mobile are both owned by Telus you can still use it.
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do
You can also reach out to a CS agent to see if they can help.
You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
