06-01-2022 08:33 AM
I'm disappointed (again) with Public mobile.
I am currently in the USA, and trying to purchase a US roaming add-on from Public Mobile's self-service webpage.
When I log on and go to the webpage to purchase the US roaming add-on ( https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/ ), none of the US roaming add-ons appear for purchase.
This is getting pathetic - I'm trying to make a simple purchase, it shouldn't be that difficult for public mobile to take my money.
I've sent in a ticket to the cs agent, lets see how long it takes Public mobile to fix their website.
06-01-2022 10:08 AM
Yeah it definitely does, on mos to ages it seems as I have had to do it for the community, the rewards page and looks like for the self serve too, oh well
06-01-2022 10:01 AM
Hi softtech, I have checked all of the webpages, the US roaming add-on does not show in my account in the selfservice website. The cs agent was unable to fix the fact that it doesn't appear. Despite that, US roaming is now working on my phone.
The way companies normally work is you sell something to your customer, take their money, add it to their account, and deliver the service. The fact that a service can be delivered to a customer without showing up on their account is odd, you would think those things would be in sync.
06-01-2022 09:44 AM
@fredfor wrote:The cs agent replied quickly, added US roaming to my account, and my phone is working.
However, the US roaming add-on still does not appear in my selfservice account, despite logging out, rebooting, yadda, yadda. yadda.
@fredfor did you check the Plan details page?
https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/
Roaming talk and roaming text will appear in the Plan details page only (not the Overview page-My Data&Add-on box)
Also, to use the roaming, change the Network selection from Automatic to Manual selection and try either T-Mobile or AT&T.
If still not see the roaming in Plan details, reply the CS agent message again
06-01-2022 09:34 AM
The cs agent replied quickly, added US roaming to my account, and my phone is working.
However, the US roaming add-on still does not appear in my selfservice account, despite logging out, rebooting, yadda, yadda. yadda.
Public mobile has been around for many years now, a normal company's website should be able to do something simple like sell service to a customer and take their money without their support staff getting involved.
06-01-2022 09:14 AM
@fredfor Use a different browser or Incognito mode.
Yes, it is definitely have to do with the coding behind the page, PM page has more browser cache related issue and we need to use this trick more than it should
06-01-2022 09:11 AM
@fredfor hi it seems to be working fine here, do as mentioned above and then 1. Add funds to your account, if you don`t have sufficient funds 2. Go back to the Add-Ons page and select your Add-On.
06-01-2022 08:44 AM