Phone # not transferring

[Karmas]

Im new to public mobile and am struggling to have number transferred. I recived a text saying my ESN/MEID doesnt work. I tried to transfer the number again but it said my number isnt allowed. Please help what do i do next

[Chalupa_Batman]

First, you should check if your number is eligible to move.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

If it is, please reach out to a CS Agent by creating a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[Dunkman]

@Karmas 

Did you activate a physical SIM card or eSIM? 

If physical SIM card, try to put your SIM card in your phone to see if any service.  If stuck port, you should still be able to call or text out.  Not able to receive calls or texts.  Data should be working also.