how long you have been with PM? and is your daughter with a VoIP provider? If you ported a number, some smaller providers, usually VoIP, would need as many as 3 to 5 days for it to know you changed provider and get to the correct provider.
Try reboot the phone daily and see if anything change after 3 days . But if you have waited 3+ days, ask PM to help and check. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
